Support Hotline
Firstload is your Usenet-Access! Professional downloading since 1979.

Usenet – Facts and Figures

Refund Policy

This site offers a satisfaction guarantee. Any customer who should be unsatisfied with the ordered product who contacts customer service within the first 30 days will get a full refund of the first month's membership charge. All refunds will be credited to the credit card with which the original purchase was made.

Customer Information

A contract period between 1 week and 6 months will automatically commence after the trial period, which may be subject to certain restrictions based on the preferred payment method. Please view the "Our Packages" page for further information. During the 14-day trial period you can revoke your registration in written form (email, fax, etc.).

Media Owner:

vasil aprilov str. 2, 2nd floor, Office 5
8000 burgas

Nature and Purpose of Business: Providing IT-Services
Support + Service:

Firstload Care Center
88 Wood Street
London, EC2V 7RS, United Kingdom

Caution: Please direct all correspondence to this address. Only customer requests addressed to the Firstload Care Center can be handled and responded to.

Telephone: +43 (0) 720 699 623
Mon-Fri 8am-4pm.
Fax: +43 (0) 720 699 623 91


You will receive a confirmation mail containing a personal ticket-id.
Please resend your query in case you do not receive this email.

Firstload does not host any files whatsoever and is solely providing access to an usenet service provider.
Our newsserver operating associate follows the safe harbor provisions of 17 USC. § 512, otherwise known as the Digital Millennium Copyright Act (DMCA) and Firstload will respond to any written notification of copyright infringements in accordance with the DMCA by forwarding it to said associate:

To download files from the Usenet you need a client software