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Refund Policy
This site offers a satisfaction
guarantee. Any customer who
should be unsatisfied with the
ordered product who contacts customer
service within the first 30 days will get a
full refund of the first month's membership
charge. All refunds will be credited to the
credit card with which the original purchase
was made.
Customer Information
If no other package has been chosen, a contract period of 6 months with a € 99,00 fee (or 1 month with a € 39,90 fee respectively,
according to the preferred payment method) will commence automatically after the trial period has expired.
During the 14-day free trial period you can revoke your registration in written form (email, fax, etc.).
Media Owner:
USEPRO FZE
Ajman Free Zone
40262 Ajman
United Arab Emirates
Member of the Ajman Chamber of Commerce
Usepro F.Z.E., Ajman, Branch Zug
Gubelstrasse 19
6300 Zug
Switzerland
Nature and Purpose of Business: Providing IT-Services
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Support + Service:
Firstload Care Center
No 1 Liverpool Street
London, EC2M 7QD, United Kingdom
Caution: Please direct all correspondence to this address. Only customer requests addressed to the Firstload Care Center can be handled and responded to.
Telephone: +43 (1) 353 05101
Mon-Fri 9am-9pm, Sat+Sun 3pm-9pm CET.
Fax: +43 (1) 353 051091
E-Mail: support@firstload.com
You will receive a confirmation mail containing a personal ticket-id.
Please resend your query in case you do not receive this email.
Firstload does not host any files whatsoever and is solely providing access to an usenet service provider.
Our newsserver operating associate follows the safe harbor provisions of 17 USC. § 512, otherwise known as the Digital Millennium Copyright Act (DMCA) and Firstload will respond to any written notification of copyright infringements in accordance with the DMCA by forwarding it to said associate:
abuse@firstload.net