Support Hotline
Firstload is your Usenet-Access! Professional downloading since 1979.

Usenet – Facts and Figures

Refund Policy

This site offers a satisfaction guarantee. Any customer who should be unsatisfied with the ordered product who contacts customer service within the first 30 days will get a full refund of the first month's membership charge. All refunds will be credited to the credit card with which the original purchase was made.

Customer Information

A contract period between 1 week and 6 months will automatically commence after the trial period, which may be subject to certain restrictions based on the preferred payment method. Please view the "Our Packages" page for further information. During the 14-day trial period you can revoke your registration in written form (email, fax, etc.).

Firstload Service & Support
Glad to help!

Your Firstload Servicecenter

Frequently asked questions about Firstload get answered here. Most of the time, a quick look here will help you find a quick solution to your problem.

Contact Form
Support 24 hours 7 days a week: Please write to us.

Product Support & Service:
Phone: 1-800-820-48-15
Outside U.S.: +43 (0) 720 699 623
Fax: +43 (0) 720 699 623 91
Important Note: Please have your account number to hand when you contact us!

Billing Support & Data Storage Information:
Phone: 1-888-596-9279

To download files from the Usenet you need a client software