Support Hotline
1-800-820-48-15
Firstload is your Usenet-Access! Professional downloading since 1979.

Usenet – Facts and Figures

Refund Policy

This site offers a satisfaction guarantee. Any customer who should be unsatisfied with the ordered product who contacts customer service within the first 30 days will get a full refund of the first month's membership charge. All refunds will be credited to the credit card with which the original purchase was made.

Customer Information

A contract period between 1 week and 6 months will automatically commence after the trial period, which may be subject to certain restrictions based on the preferred payment method. Please view the "Our Packages" page for further information. During the 14-day trial period you can revoke your registration in written form (email, fax, etc.).




  Firstload 100 Firstload 250 Highest value! Firstload 300 Firstload 800 Highest value! Firstload Flat Mobile
Data Volume 100 GB / Month 250 GB / Month 300 GB / Month 800 GB / Month Unlimited
Contract Period 6 Months 6 Months 1 Month 1 Month 1 Week
Fee € 9,90 / Month € 16,50 / Month € 19,90 / Month € 39,90 / Month € 9,99 / Week
Flatrate Yes Yes Yes Yes Yes
Payment method Direct Debit Direct Debit Credit Card Credit Card Mobile
Trial restrictions None None 1 € Verification Charge 1 € Verification Charge Immediate settlement

All prices are inclusive of VAT.


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