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Refund Policy

This site offers a satisfaction guarantee. Any customer who should be unsatisfied with the ordered product who contacts customer service within the first 30 days will get a full refund of the first month's membership charge. All refunds will be credited to the credit card with which the original purchase was made.

Customer Information

If no other package has been chosen, a contract period of 6 months with a € 99,00 fee (or 1 month with a € 39,90 fee respectively, according to the preferred payment method) will commence automatically after the trial period has expired. During the 14-day free trial period you can revoke your registration in written form (email, fax, etc.).

Exclusive Offer: Your personal free 14-day trial period!
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Once you have completed your trial period, you can easily upgrade to one of the following packages:


Firstload 100
 
Firstload 250
Highest Value!
Firstload 300
 
Firstload 800
Highest Value!
Data Volume 100 GB / Month 250 GB / Month 300 GB / Month 800GB / Month
Contract Period 6 Months 6 Months 1 Month 1 Month
Fee / Month € 9.90 € 16.50 € 19.90 € 39.90
Flatrate Yes Yes Yes Yes
Payment Method Direct Debit Direct Debit Credit Card Credit Card


All prices are inclusive of VAT.


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